If you are a ECO or Green Deal Claim customer, you need to sign a different privacy policies with our insulation funders. Some of the information you have provided to us may be disclosed to Ofgem, managing agent, energy companies, auditing companies, accreditation bodies, and related parties Ofgem as Administrator of ECO2. Ofgem is the Office of Gas and Electricity Markets. Further information about Ofgem can be found at: http://www.ofgem.gov.uk. Ofgem may use your personal information to determine whether a supplier is achieving its obligations under the scheme and to comply with its own statutory duties. Ofgem is required to disclose your personal information to the Secretary of State. Ofgem may also provide the installer of your measure, on request, confirmation of whether the measure has been notified to Ofgem. Ofgem may seek to verify your personal information by contacting you directly or by checking it against existing Government records. Ofgem will also share information about your measure(s) to help ensure that work is carried out to the requisite standard(s) and in accordance with the requirements of the scheme. As such, information may be shared with the appropriate
Information provided will only be used by the persons and for the purposes set out in the above.
We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services. These statistics will not include information that can be used to identify any individual. From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents may contact you by post, e-mail or telephone to ask you for your feedback and comments on our services.
Copyright & Trademarks
The literary, artistic and/or other forms of copyright in the Materials and files, graphics, devices, code, links and all other aspects of it are either owned by us or by a third party that has licensed us. All database rights in the Materials for their selection or arrangement belong to us.
You agree that you will not copy, reproduce, adapt, save, distribute, republish, download, display, publicly perform, post or transmit in any form or by any means any Materials except that you may print out one copy of any part of the Materials for your own personal, non-commercial use only, provided you do not modify it or remove any copyright or proprietary notices.
We reserve the right to use for our own purposes any material submitted to the Site, including text and images, either on the Site or in any other form, including for publicity purposes. We also reserve the right to monitor submissions to the Site and to edit or reject any submissions. You may not submit materials which are inaccurate, misleading, defamatory, blasphemous or indecent.
Personal data- We mean any Data that relates to an identifiable individual, including their name, address, Phone numbers, online identifiers, payment details or email address and etc. The specific data we collect is described in this policy.
Information We Collect – We collect and retain personal contact information that you submit to us voluntarily in signing up to our products and services or any mailing lists. This includes your name, mailing address, web address, telephone number, telephone Recording , Monitoring and e-mail address. Additionally, we collect contact information provided to us during any correspondence relating to customer support, as well as in connection with products and services offered on our Sites. Financial Information. We collect and retain financial information you provide when you order our products and services as an example via our contact us form , survey forms, telephone calls, Door to door sales people, and related marketing methods.
We also collect information in relation to Cookies.
How We Use Your Personal Data.
To perform our service with you. We use this information to perform our service with you and fulfil your requests under funding scheme and other service, such as: • Sending you requested service information, contact by one of our member of staff , visiting the site, Sending your details to get pre approval, Checking benefit details , checking land registry details • Fulfilling your order; • fee for services; • Responding to customer service requests, questions and concerns; and • Administering your job files. Note that, generally, you may not opt-out of these communications, which are transactional and not promotional in nature. If you do not wish to receive them, you have the option to cancel your services with us. We also engage other companies, individuals, and affiliates of shelter 4 green deal to perform certain functions and services for you. These third parties: provide marketing assistance; and managing agent, ofgem, energy companies, audit companies, accreditation bodies, technical monitoring agencies, Guarantee warrantee companies, and related bodies. To contact you. If you have given your consent to send you email, phone or SMS marketing, or if you have provided us with your postal address, we will use the personal data you give to us to contact you from time to time. If you register with us , what you sent communications methods such as by e-mail, phone and/or cell number (including use of automated dialling equipment and/or pre-recorded calls), text (SMS) message, social networks or any other means of communication that your device may be capable of receiving (i.e. video, etc.). If you do not want to receive postal or electronic communications, you may withdraw your consent at any time by sending mail or by post, by phone calls. Due to the nature of a funding scheme, your information will be share with related bodies and you may be contacted by phone, visiting sites or email depending on the service bodies.
Who We Share Your Personal Data With.
We provide your personal data to companies and government bodies that help us with our business activities (e.g provide marketing assistance; and managing agent, ofgem, energy companies, audit companies, accreditation bodies, technical monitoring agencies, Guarantee warrantee companies, and related bodies. etc.) or that assist us in improving our products, content, services or advertising. These companies are authorised to use your personal data only as necessary to provide these services.
Your Rights In Relation To Your Personal Data.
To stop processing your information, by cancelling your application or details consent before provide the service or initial stages otherwise we have to send those details for related person to contact you more details, pre-approval or technical monitoring purpose or eligibility check., ownership check etc..
Links To Or From Other Websites.
Shelter 4 Green Deal has no control over and is not responsible for the privacy policies or information gathering practices of other websites, including those to which we may link and those which may link to us.
Shelter 4 Green Deal sometimes enters into agreements in which we jointly develop or operate websites. Any information collected via a Partner Site may be jointly owned by us.
May 2018 Edited & customised by: Shelter 4 Green Deal